1. There are many ways to track EMS mail:

(1) Call EMS customer service: local area code +11185.

(2) Log in to www.ems.com.cn to check. When you check international EMS mail, you can also use the query link to enter the postal website of the relevant country and region to check.

(3) For EMS mail SMS query service, please go to www.ems.com.cn to learn how to use it.

(4) Log in to the EMS website and enter the user message. Provide the mail number and the specific address of the recipient in the message. We will help you to check and tell you the query result when replying to the message.

(5) If multiple queries are unsuccessful, please take the EMS mail details sheet (sender's copy) and the receipt to the post office where you sent the EMS mail to check.

2. EMS mail number:

EMS mail number has 13 digits, of which the first two letters are E, which is the first letter of the English abbreviation of postal express, the second letter is the serial number (such as EA, EB, ED, etc.), and the last two letters are CN, which means China. The middle nine digits are Arabic numerals. Only when the mail number is complete and correct can the mail information be queried.

3. What should I do if the EMS mail has been sent but there is no information online?

When you cannot find the mail information on the EMS website, please tell us in the user message. Please provide the EMS mail number and the specific address of the recipient accurately and completely, and we will help you query and reply to your query results as soon as possible.

4. Time for EMS mail information query:

The validity period of EMS mail acceptance query is: four months from the date of mail delivery.

The delivery information of EMS mail can only be found online after the relevant links are processed. Generally speaking, the delivery processing information of the mail can be found four hours after the mail is sent.

5. How to check the express mail with CT prefix number?

When you check the mail with CTXXXXXXXXXCN, you can log in http://www.tnt.com.cn/lit/ to check.

6. What should I do if I need to provide a copy of the signature?

Postal EMS business offices in various places accept mail inquiries from users free of charge. However, if the customer requires a copy of the recipient's signature, please go directly to the receiving post office to check, and pay a special inquiry processing fee of 3 yuan per piece according to regulations.

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