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FAQ

Why should I consider TianDot Shipping for my freight forwarding needs from China?

When it comes to freight forwarding, TianDot Shipping emerges as a top-notch choice. Operating with a Western team, we adhere to the American and European standards of service, security, and support. Our approach is grounded in efficiency and the smart use of local resources, which allows us to offer affordable pricing without sacrificing the quality of our service. Our commitment extends to both small and large volume imports, promising a seamless shipping experience from start to finish.


What specialized freight forwarding services does TianDot Shipping offer?

TianDot Shipping is a comprehensive freight forwarding service provider, offering a wide array of solutions tailored to meet the diverse needs of our clients. Our primary services include:

Sea Freight: A cost-effective solution for large, less time-sensitive shipments.

Air Freight: A quicker, albeit typically pricier, option perfect for smaller, time-critical shipments.

Amazon FBA Services: Designed for Amazon sellers, we offer services like labeling, palletizing, and direct delivery to Amazon warehouses.

Door to Door Service: Taking care of your shipment from the origin to the final destination.

US Customs Broker: Assisting with customs clearance for imports into the United States.

Road Freight: Efficient service for domestic and cross-border shipments.

What role can TianDot Shipping play if my supplier lacks a Chinese export license?

Yes, TianDot Shipping is well-equipped to navigate this challenge. If your supplier does not possess the necessary Chinese export license, we can serve as the exporter in China. Alternatively, we can collaborate with a partner company licensed to export the specific product you need. Our aim is to facilitate a smooth export process, no matter the complexities involved.


Does TianDot Shipping offer assistance if I'm shipping to the U.S. and lack an import bond?

Absolutely, TianDot Shipping can assist in this situation. We can either serve as the importer on record or aid you in securing import bonds in the United States. This service underscores our dedication to providing a seamless import process for our customers, even in the face of challenges.


How does the freight forwarding process work at TianDot Shipping?

TianDot Shipping aims to simplify the freight forwarding process for its clients. Here's our standard procedure:


  1. Once your goods are ready, either your supplier or we organize pickup and delivery to our shipping facility.

  2. We request your supplier to complete the necessary shipping documents and create a commercial invoice.

  3. Upon arrival of your goods at our warehouse, we verify their exact weight and dimensions and cross-check them with you.

  4. After confirming the details, you receive a shipping invoice from us for payment.

  5. We handle the export customs clearance for goods transported via air or sea freight.

  6. Following customs clearance, the goods are delivered to the designated address.


How can I keep track of my shipment's status with TianDot Shipping?

At TianDot Shipping, we value transparency and efficient communication. That's why we offer a remote online tracking system, letting you monitor your shipment's complete status. Our tracking service ensures that you stay updated on your shipment's progress and that your goods are securely en route to their destination.


Do I need to secure cargo insurance for my shipments?

While TianDot Shipping does provide cargo insurance, it's not mandatory. However, in the rare event of cargo damage or loss, we highly recommend securing insurance, particularly for high-value goods. The insurance serves as a safety net, providing financial coverage and peace of mind in unforeseen circumstances.


How do I determine the most appropriate shipping option for my needs?

At TianDot Shipping, we believe in personalized service. Therefore, we suggest the most suitable shipping option based on your specific requirements. While requesting a quote, providing us with all shipment details, including your delivery deadline and whether cost or speed is your priority, will help us recommend the most effective solution for you.


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